Shipping & Returns
Shipping Policy
Processing Time: Please allow 2 days for us to process your order before it is shipped. All items are handcrafted and made to order, ensuring the highest quality for your personalized gift.
Shipping Confirmation: Once your order has been shipped, you will receive a confirmation email with the tracking information (if applicable) for your selected shipping option.
Delivery Issues: If you experience any issues with the delivery of your order, please contact our customer service team at info@purelyengraved.ca or call us 403-667-8944. We are here to help and ensure your order reaches you as expected.
Return & Exchange Policy
Thank you for choosing Purely Engraved for your personalized gifting needs. We take great pride in creating custom, handcrafted products that are made to order with meticulous attention to detail. Due to the personalized nature of our items, we have a no return policy.
All sales are final. Once an order has been placed and personalized, it cannot be returned or refunded. This policy is in place because each product is uniquely crafted for each customer, making it impossible to resell or reuse the item.
Your satisfaction is our top priority. While we do not accept returns, we are committed to ensuring you are happy with your purchase. If you are not satisfied with your order or if there is an issue with the product, please reach out to us within 7 days of receiving your item.
How to Reach Us
If you have any concerns or questions about your order, please contact our customer service team at info@purelyengraved.ca or call us at 403-667-8944. We will work with you to address any issues and find a suitable resolution.
We value your feedback and strive to continuously improve our products and services. Thank you for your understanding and for choosing Purely Engraved for your personalized gifts.